When receiving bitcoin coins, the recipient cannot use them immediately. Once the transfer is complete, it is sent to the Bitcoin network for execution and must be included in a block to become confirmed. The process of including a transfer in a found block is called transaction confirmation. Inclusion in 1 block = 1 confirmation; when there are 2 or more such confirmations, the transfer is considered confirmed, and Astryx Exchange operators, in turn, process the request. This method was introduced to protect against the reuse of the same bitcoins.

We strive to process your requests as quickly as possible. Processing time takes an average of 5-15 minutes, provided that the transfer is instantaneous. There are cases of delays in the payment systems themselves. Unfortunately, we are unable to influence the speed of such transactions. When exchanging with bitcoin/litecoin, the request is processed after 2 confirmations of the sender's transaction from the network. For ethereum, the request is processed after 12 confirmations of the sender's transaction from the network.